Frequently Asked Questions
When it comes to junk removal, having a few questions is normal. Below, we’ve answered some of the most frequently asked questions to help make the process as simple and straightforward as possible. If your question isn’t listed here or you need more information,
please contact us. We’re always happy to assist!
What Do You Take?
At Ohio Junk Force, we can handle just about anything that two people can carry and that isn’t hazardous.
We also provide light demolition services and remove items like sheds, decks, and fences.
Here are some common items we take:
- Household waste
- Appliances: Refrigerators, freezers, stoves
- Furniture: Couches, beds, dressers, tables, recliners, bookcases
- Electronics: TVs, computers, exercise equipment
- Large items: Pianos, hot tubs, trampolines, swing sets
- Construction debris: Wood, drywall, old flooring
- Yard waste: Branches, dirt, concrete, bricks
If you have any specific items in mind, feel free to ask us—we’re ready to help!
What Don’t You Take?
We don’t take anything classified as hazardous material. Some common hazardous items include:
- Chemicals, solvents, oils, propane tanks, and paint cans.
Additionally, we cannot take extremely large items that two people can’t carry or that won’t fit in our trucks. This includes items like:
- Boats, campers, trailers, and old cars.
How Do You Charge for Junk Removal?
We primarily charge by the volume of junk your truck takes up. We can provide a ballpark estimate over the phone when you contact us. When we visit for a Free, No-Obligation Quote, we’ll give you a final price before starting the job, and that price won’t change.
- You can check out our Pricing Page [here] for pricing details.
Some items, like hot tubs or pianos, have their own special pricing due to their size and difficulty in removal. Additionally, we charge based on weight rather than volume for very heavy items like dirt, rocks, and concrete.
What is Your Minimum Pick-Up?
We can pick up just one item! Whether it’s a couch, refrigerator, freezer, or piano, we handle single-item pickups every day.
How Many People Come to Perform the Work?
Typically, our crews consist of two people. We may send two crews for larger jobs or very heavy items like oversized
pianos to ensure the job is completed safely and efficiently.
Will You Go Anywhere in the House or Yard?
Yes! Our service includes removing items from anywhere inside your home or out in your yard.
You just point to what you want removed, and we’ll do the heavy lifting!
Do We Have to Do Anything?
Nope! You don’t need to lift a finger. Our service is designed to make the process easy for you.
Simply tell us what you want removed, and we’ll take care of the rest—from lifting and loading to sorting and disposal.
What If We’re Not Home?
If you won’t be home, we can still perform outdoor work. We’ll call you when we arrive and take before and after photos
to show you what was completed. We can access and remove items for vacant homes with a lockbox as long as we have permission.
However, we require you to be present for any work inside your home.
Are You Insured?
Absolutely! We carry Ohio Workers’ Compensation and $2 million in general liability insurance.
Our crews also have copies of our policies with them, and we’re happy to show them to anyone who asks for peace of mind.
What Do You Do With the Stuff?
We do our best to donate or recycle items that are still in good condition. We have a warehouse where we store usable items, and when we hear about someone in need, we do our best to find that item a new home.
If you believe you have valuable items, we recommend reaching out to a local charity. For example, the Cleveland Furniture Bank may pick up items for free.
• For more advice on donating, check out our blog post on how to save money and get rid of your junk for free [here].
What Forms of Payment Do You Take?
We accept cash, checks, and all major credit cards. Payment is only collected after the job is completed,
and you are fully satisfied with our work.
Do You Offer Discounts?
Yes, we offer discounts for Military and Seniors. Just mention it when you call to schedule an appointment!
We do not offer discounts for cash payments.
Can You Go to Apartments on Upper Floors?
Absolutely! We help customers in apartments and condos every day—regardless of the floor.
Our team is trained to handle the logistics of navigating stairs or elevators.
Will Your Truck Fit in My Driveway or Damage It?
If you live in an older neighborhood like Shaker Heights, Cleveland Heights, Lakewood, Parma, or any area with narrow driveways, tight turns, or low tree branches, you might wonder:
“Will your junk removal truck fit in my driveway?”
or
“Could your truck damage my driveway?”
Great questions — and the good news is:
Our trucks almost always fit, and we have never damaged a driveway due to weight.
We explain how our trucks are designed for tight spaces and older neighborhoods in our driveway-safe junk removal guide.
Do You Handle Full House Cleanouts or Hoarder Situations?
If you’re searching for full house cleanout services, hoarder cleanout help, estate cleanout companies, or whole-home junk removal in Ohio, you’re in the right place.
The short answer is:
Yes — we absolutely handle full house cleanouts and hoarding situations.
And we’re very good at them.
These jobs require experience, sensitivity, efficiency, and the right team — and we bring all of that to every whole-home project we take on.
You can learn more about our process and what to expect in our full house and hoarder cleanout services guide.
What If I Only Have One or Two Items?
A lot of people think junk removal companies only handle big cleanouts or major projects… but one of the MOST common things we do every single day is remove just one or two items.
Whether you’re getting rid of a bulky couch, an old refrigerator, a mattress, a washer/dryer, or another heavy item that won’t fit in your car or isn’t accepted by the city trash service, we can help. Single-item junk removal is one of our specialties, and we make it incredibly fast, easy, and affordable.
If you live in Cleveland, Akron, or Columbus, and you’re searching for one-item junk removal, couch removal, appliance removal, or small junk hauling, Ohio Junk Force is designed exactly for situations like yours.
We explain how quick single-item pickups work in our one-item junk removal guide.
Can You Donate Items for Me?
A very common question we hear from customers is:
“Can you donate items for me?”
And the honest answer is:
Sometimes yes — and very soon, even more than before.
At Ohio Junk Force, we love helping the community, and we care deeply about making sure usable items stay out of landfills whenever possible. But donating furniture and household items the right way can be complicated, especially when using junk removal trucks.
We explain how donations work and what items qualify in our item donation and reuse guide.
Do I Have to Be Present for the Removal?
A very common question people ask when booking junk removal is:
“Do I have to be there when you remove everything?”
And the answer is:
Sometimes yes… and sometimes no.
It depends on the type of junk removal service and what exactly you need removed.
We cover access, authorization, and timing in our off-site junk removal guide.
Can I Schedule Online?
Yes — you can absolutely schedule your junk removal online with Ohio Junk Force.
Our online scheduling system is fast, simple, and available 24/7, making it easy to book junk removal in Cleveland, Akron, or Columbus whenever it’s convenient for you.
You can see how the process works in our online scheduling guide.
Have More Questions? Contact Us Today!
If you have additional questions or would like to book a Free, No-Obligation Estimate, we’re just a phone call away.