Do I Have to Be Present for the Removal?
Cleveland • Akron • Columbus
A very common question people ask when booking junk removal is:
“Do I have to be there when you remove everything?”
And the answer is:
Sometimes yes… and sometimes no.
It depends on the type of junk removal service and what exactly you need removed.
Let’s walk through it so you know exactly what to expect.
When You Do Not Need to Be Present
For many of our junk removal services, you don’t have to be home at all.
We handle thousands of contactless junk removal jobs every year across Cleveland, Akron, and Columbus.
You do not need to be present for:
✔ Outdoor light demolition
Shed demolition, fence removal, pergola removal, deck removal, and other outdoor structures.
✔ Hot tub removal
As long as the hot tub is accessible outside.
✔ Garage cleanouts
If everything inside the garage is going.
✔ Full estate cleanouts
When the home is completely cleared out and everything is being removed.
✔ Curbside or driveway pickups
Items placed outside or in an open garage.
These types of junk removal services are perfect for people who:
- Live out of town
- Have busy work schedules
- Prefer contactless service
- Need removal while preparing a property for sale
- Want fast, convenient junk hauling without taking time off
How Contactless Junk Removal Works
If you’re not present, here’s what our crew does:
- Call you when they arrive
- Provide a firm, free, no-obligation quote
- Begin work only if you approve the price
- Remove all agreed-upon items
- Take after-photos for your inspection
- Send your invoice by text or email
- You pay online after the job is completed and verified
It’s safe, secure, and extremely convenient.
Contactless junk removal has become one of the most popular services we offer.
When You Do Need to Be Present
There are situations where we require the homeowner or decision-maker to be present.
This is mainly when:
The home is fully furnished, and only specific items are being removed.
For example:
- Removing a single sofa from a living room
- Taking a dresser from a bedroom
- Picking up several items but not clearing the room
- Removing items from spaces where personal belongings remain
Here’s why:
We want to protect both you and our team.
When a space is fully furnished, we want your confirmation—on-site—that:
- We are taking the correct items
- We are leaving the correct items
- Nothing is removed by mistake
- There is no misunderstanding about what stays vs. what goes
This protects your belongings, prevents confusion, and ensures the outcome is exactly what you want.
And there’s something else…
A Sensitive but Important Note
We also want to avoid situations where our team is in a fully furnished home without the homeowner present.
This protects everyone involved.
When you are present, it ensures:
- Full transparency
- Clear communication
- Zero misunderstanding
- A comfortable, safe environment for both parties
It’s simply the smartest and most respectful way to work inside someone’s home.
Bottom Line: Sometimes Yes, Sometimes No
Here’s the quick summary:
You DO NOT need to be present when:
- Everything is being removed
- The work is outside
- It’s a garage cleanout
- You’re using curbside service
- You’re handling a full estate cleanout
- You want contactless junk removal
You DO need to be present when:
- Only some items are being removed inside a furnished home
- There are sentimental or valuable belongings nearby
- You want to specify exactly what stays and what goes
No matter which situation applies, our goal is the same:
Amazing Customer Experiences — every single time.
You choose the process that works best for you, and we’ll take care of the rest.
Chris & Shawna